bundle Platform Account Terms

When you open an account on bundle, you agree to these terms that govern your use of our platform. We at bundle operate a gaming and sportsbook service available only where local law permits. Our account terms cover how we protect your data, process deposits and withdrawals, handle disputes, and manage your rights as a bundle member.

These terms apply to all users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. We enforce our policies consistently to maintain a fair and secure environment for all players. If any term conflicts with applicable local law, the local law takes precedence for your jurisdiction, and we will honour that in practice.

Our bundle platform provides games and betting markets only in jurisdictions where such services are legally permitted. We do not offer our services in regions where online wagering is prohibited. Users are responsible for verifying that their access and use of bundle comply with their own jurisdiction's applicable law.

Opening and managing your bundle account

To create an account on bundle, you must be of legal age in your jurisdiction and provide accurate personal information. We require a valid email address and a secure password. During account creation, you consent to our privacy policy and these terms.

You are responsible for keeping your bundle login details confidential. If you believe your account has been accessed without permission, contact our support team immediately. We will work to secure your account and investigate any unauthorized activity. Our bundle Help Center includes guidance on account recovery and password resets.

We reserve the right to suspend or close any bundle account that violates our terms or applicable law. If we take such action, we will notify you and, where required by law, provide a process to dispute the decision. Your account balance will be held securely pending resolution.

Deposits, withdrawals, and payment methods

Our bundle platform accepts deposits through five main payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each payment method is processed through secure partners. Your funds are held in segregated accounts to protect against platform risk.

Withdrawals are processed to the same payment method you used for deposit. This protects against fraud and money-laundering. If you wish to withdraw to a different account (for example, switching from mobile banking to local payment), contact our support team with documentation of your new payment method.

We at bundle process withdrawal requests subject to verification windows. Standard withdrawals are reviewed and sent to your payment provider within one business day. Larger withdrawals may require additional verification and take longer. Our support team will advise you of any delays and provide estimated timelines.

Bonus and promotion terms

From time to time, we at bundle offer promotional credits, tournament bonuses, and VIP rewards. Each promotion carries specific terms that you must accept before claiming it. These terms typically set out play-through requirements, game eligibility, expiration dates, and withdrawal restrictions.

Bonus credits are play-only funds. They can only be used on eligible games; they cannot be withdrawn as cash until you meet the promotion's play-through obligation. For example, if you receive bonus credits with a three-time play-through requirement, you must wager the bonus amount three times on eligible games before you can convert it to withdrawable funds.

Tournament prizes and VIP point redemptions are credited to your account balance as bonus funds unless explicitly stated otherwise. Standard promotion terms apply. We reserve the right to modify or withdraw promotions at any time, with notice to active members.

Disputes and complaint handling on bundle

If you believe a transaction on bundle was incorrect—for example, a bet was not settled properly or a deposit did not credit—contact our support team with details of the issue. We investigate all disputes and aim to resolve them fairly and promptly.

Our bundle support team responds during business hours via email and the Help Center. For urgent issues, we prioritize responses within four hours during daytime. Provide your username, bet ID or transaction ID, and a clear description of what went wrong.

If we cannot resolve a dispute directly, we offer a formal complaint escalation process. You may submit a written complaint to our support team, which forwards it to our compliance department. We respond to escalated complaints within five business days with a full explanation and any remedies offered.

Data protection and privacy on bundle

We at bundle collect personal information to verify your identity, process payments, and comply with anti-money-laundering laws. Your data is held securely and never shared with third parties except where required by law or to process your transactions (payment providers, compliance agencies).

Our bundle privacy policy (available in full on our site) sets out exactly what data we collect, how long we retain it, and your rights to access or delete it. You can request a copy of your data or ask us to delete your account at any time, subject to legal retention obligations.

We use industry-standard encryption to protect your login credentials and financial information. Your bundle account and payment details are stored separately for added security. If a data breach occurs, we will notify affected users immediately and take steps to minimize harm.

Jurisdiction and applicable law

Our bundle platform is operated by an entity licensed under the laws of a jurisdiction outside Indonesia. These terms are governed by that licensing jurisdiction's law. However, your consumer rights under Indonesian law (if you are located in Indonesia) are fully protected and take precedence if they conflict with these terms.

We do not offer bundle services in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access and use of bundle comply with their own jurisdiction's applicable law. If you access bundle from a prohibited jurisdiction, we reserve the right to suspend or close your account without liability.

Any dispute arising from bundle services will be resolved through our internal complaint process first. If unresolved, disputes may proceed to arbitration or court proceedings in accordance with applicable law in your jurisdiction.

Changes to these terms

We at bundle may update these terms from time to time to reflect changes in law, our services, or operational practices. We will notify you of material changes by email or through your bundle account dashboard at least 14 days before they take effect.

If you disagree with any change, you have the right to close your bundle account. Continued use of bundle after the notice period constitutes acceptance of the updated terms.

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