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DANA deposit and withdrawal

DANA is one of the fastest payment methods on bundle. To deposit, log in to your account, navigate to Cashier, and select DANA. Enter your desired amount (bundles supports descriptive ranges from small daily amounts to larger weekly budgets). You will be redirected to the DANA app or website to authorize the payment. Once confirmed, funds arrive in your bundle account within subject to verification. Withdrawals to DANA follow the same route: submit a withdrawal request, select DANA as the destination, and wait for review. Most DANA withdrawals are processed within subject to verification on weekdays. Your DANA account must be verified (KYC completed with DANA) for withdrawals to succeed. If a transaction fails, check that your DANA balance is sufficient and that the amount falls within our withdrawal limits.

OVO and GoPay usage

OVO and GoPay are e-wallet services widely used across Indonesia. On bundle, both are available for deposits and withdrawals. To use OVO, link your OVO account to bundle during the payment setup (this is a one-time step). Once linked, deposits are instant and require only a single tap of confirmation in the OVO app. Processing takes subject to verification. GoPay follows the same pattern: link your GoPay account, confirm deposits through the GoPay app, and wait subject to verification for credit. Withdrawals are handled similarly — select the e-wallet, confirm the amount, and the system routes funds back to the linked account within subject to verification. Both OVO and GoPay require account verification for withdrawal eligibility. If you do not see OVO or GoPay as an option, check that your bundle account has passed KYC verification and that your e-wallet account is active.

BCA, Mandiri, BRI, BNI virtual account

For users who prefer bank transfers, bundle provides virtual account (VA) numbers for BCA, Mandiri, BRI, and BNI. When you select a bank transfer during deposit, you receive a unique VA code. Transfer the desired amount from your personal bank account to that VA number. The system monitors the transfer and credits your bundle account within subject to verification of confirmation at the issuing bank. Each deposit generates a new VA code for security. Withdrawals to bank accounts follow the reverse flow: submit a withdrawal request, confirm the destination account (must match your verified identity), and wait for review. Bank withdrawals take subject to verification depending on the bank. BCA and Mandiri typically settle faster (subject to verification) than BRI and BNI (subject to verification). Keep your transfer receipts for record-keeping; bundle stores all transaction histories in your account dashboard.

Fees, limits and verification

bundle does not charge deposit fees on any payment method. Withdrawal fees depend on the method: e-wallets (DANA, OVO, GoPay, ShopeePay) are typically fee-free, while bank transfers may incur a small charge (under our welcome offer) set by the issuing bank, not bundle. account preferences are set per transaction and per day; withdrawal limits depend on your account age and verification status. New accounts (under 7 days old) have lower daily withdrawal limits. Once KYC verification is complete (ID and selfie uploaded), limits increase. Minimum deposits start at our welcome offer; maximum deposits depend on the payment method and current account status. All users must pass KYC verification before their first withdrawal. The process takes subject to verification on most weekdays. You will be asked to upload a clear photo of your ID (KTP, passport, or driving license) and a selfie holding your ID. Declined verifications are rare; if yours is rejected, support will explain the reason and advise you to resubmit with clearer images.

Resolving a stalled transaction

If a deposit does not arrive within the expected window (e.g., DANA after subject to verification, bank transfer after subject to verification), first check your bundle account balance and recent transaction history. Sometimes a deposit is credited but the confirmation notification is delayed. If the balance has not changed, log in to your payment method (DANA app, bank account, etc.) and verify that the transfer was actually sent. If the payment was sent but bundle shows no record, gather your payment receipt or bank statement and contact support via live chat or email. Provide your bundle username, the payment method used, the amount, and the date/time of the attempted transaction. Support will trace the payment through the payment provider and either manually credit your account or advise you to request a refund from your bank. For withdrawals under review longer than the standard window (over subject to verification on weekdays), check the withdrawal status in your account. If it remains "under review," contact support with your withdrawal ID. Rare causes of delay include pending account verification, unusual withdrawal patterns, or bank-side holds. Once the issue is identified, support will either approve the withdrawal or explain the next steps needed.