bundle Casino & Sportsbook FAQ

To reset your password, go to the login page and click the "Forgot your password?" link. Enter the email address or username associated with your bundle account. We will send you a password reset link to your registered email address. Click the link, verify your identity if prompted, and create a new password. The reset link is valid for a limited time. If the link expires, you can request a new one. If you have trouble accessing your email, contact our support team through the Help Center and we can assist with account recovery.

No. Our terms of service allow only one active account per person. Creating multiple accounts under the same identity or email address violates our policy and may result in account suspension and forfeiture of funds. If you need to manage accounts across household members or business partners, each person must create and manage their own separate account with their own email address and identity verification. If you suspect someone has created a duplicate account in your name, contact our support team immediately so we can investigate.

We at bundle protect your personal data using encryption standards and secure storage practices. Your username, email, password, and identity documents (used for KYC verification) are encrypted at rest and in transit. We share personal data only with payment partners (for deposit and withdrawal processing), anti-money-laundering authorities (where required by law), and our support team (to resolve account issues). We do not sell or market your data to third parties. For full details on data handling, access rights, and retention periods, refer to our Privacy Policy

If your deposit or withdrawal does not complete, bundle will display an error message with a reason (e.g. insufficient balance, payment partner timeout, or bank rejection). Check your bundle account balance to see if the deposit was credited. If the transaction appears to have been deducted from your bank or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet) but not credited to bundle, contact our support team with the transaction ID and payment method. We will investigate with the payment partner and either credit your account or confirm a refund to your original payment source within a standard review window.

Withdrawal requests are reviewed and processed according to our standard timelines. After you submit a withdrawal request, we verify your identity and check your account balance. Once approved, funds are sent to your registered payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). The time for funds to appear depends on the payment partner and your bank. E-wallet transfers typically settle within hours; bank transfers may take one to two business days. During major holidays such as Idul Fitri or Idul Adha, processing may be delayed. You can check withdrawal status in your account history or contact support for an update.

To redeem a promotion code on bundle, log into your account and navigate to the Promotions or Bonus section (usually found in the account menu or on the main dashboard). Enter your code in the designated field and click "Apply." The system will validate the code and, if valid, credit any associated offer to your account. If the code is invalid or has expired, you will see an error message. Promotion codes are case-sensitive and can only be used once per account. If you have a code but cannot find where to enter it, contact our support team for assistance.

RTP stands for Return to Player. It is a percentage that indicates how much of all wagered money on a slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways, for example) is returned to players over a very long time period—typically thousands or millions of spins. For instance, a slot with means that theoretically, over time, players receive an average of 96 per cent of total wagers back, with the remaining 4 per cent kept by the operator. RTP is a long-term statistical average and does not guarantee results in a single session. Each spin is determined by a certified random number generator. You can find the RTP for each game in its information panel on bundle.

Our support team operates during set business hours to assist with account issues, payment troubleshooting, and game inquiries. Live chat availability may vary depending on your timezone and local holidays such as Idul Adha, Imlek, or Nyepi. For urgent issues outside business hours, you can submit a support ticket through the Help Center and we will respond when our team is next available. Check the Help Center for current support hours and contact methods. We also provide email support and a self-help knowledge base available around the clock.